PRIVACY POLICY
Welcome to WooDerma.co.uk (the “Website”). This Privacy Policy applies to users of this Website and to Vendora group OÜ (the “Company”), the provider of this Website. We take the privacy of your information very seriously. This privacy policy is designed to inform you about our practices regarding collection, use, and disclosure of information that you may provide through this Website and certain related services. Please be sure to read this entire Privacy Policy before using, or submitting information to, this Website. This Privacy Policy should be read in conjunction with, and in addition to, our Terms and Conditions.
Policy
The policy of the Website is to respect and protect the privacy of our users. To fulfil this policy, the Website agrees to exercise the precautions set forth in this Privacy Policy to maintain the confidentiality of information provided by you in connection with accessing and using the Website.
Your Consent
This Privacy Policy sets forth the Website’s current policies and practices with respect to non-public personal information of the users of the Website. By using this Website, you agree with the terms of this Privacy Policy. Whenever you submit information via this Website, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
Children’s Data
Protecting the privacy of the very young is especially important. This Website is not intended for people under the age of 18. We never collect or maintain information at the Website from persons we know to be under age 18, and no part of our Website is designed to attract anyone under age 18. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us to request that such information be deleted.
Active Information Collection
Like many websites, this Website actively collects information from visitors in a variety of ways, including by asking you to provide specific information and by allowing you to communicate directly with us via email, contact forms, or feedback forms. Some of the information you provide may constitute personal data, meaning information that can be used to identify you, such as your name or email address.
Certain areas of this Website may require you to provide personal information in order to access specific features or services, such as newsletter subscriptions, informational content, order processing, or participation in promotions, sweepstakes, or similar activities. At each point of collection, you will be informed of which information is required and which information is optional.
Depending on how you interact with the Website or our services, your location, and as permitted or required by applicable law, we may collect and process the following categories of personal data, including any inferences drawn from such data:
Contact Information, including your full name, residential or business address, billing address, shipping address, telephone number, and email address.
Financial and Payment Information, including payment card details, bank or financial account information, transaction data, payment method, payment confirmations, and other payment-related details.
Account/User Information, including your username, password, security credentials, preferences, and account settings.
Transaction Information, including products or services you view, add to your cart or wish list, purchase, return, exchange, or cancel, as well as details of your past transactions.
Communications, including information you provide when contacting us, such as through customer support requests, inquiries, or other correspondence.
Passive Information Collection
As you navigate through a website, certain information can be passively collected (that is, gathered without your actively providing the information) using various technologies and means, such as Internet Protocol addresses, cookies, Internet tags, and navigational data collection.
This Website may use Internet Protocol (IP) addresses. An IP Address is a number assigned to your computer by your Internet service provider so you can access the Internet and is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer). We use your IP address to diagnose problems with our server, report aggregate information, determine the fastest route for your computer to use in connecting to our Website, and administer and improve services to our consumers.
A “cookie” is a bit of information that a website sends to your web browser that helps the site remember information about you and your preferences.
“Session cookies” are temporary bits of information that are erased once you exit your web browser window or otherwise turn your computer off. Session cookies are used to improve navigation on websites and to collect aggregate statistical information. This Website uses session cookies.
“Persistent cookies” are more permanent bits of information that are placed on the hard drive of your computer and stay there unless you delete the cookie. Persistent cookies store information on your computer for a number of purposes, such as retrieving certain information you have previously provided (e.g., username), helping to determine what areas of the website visitors find most valuable, and customizing the website based on your preferences. This Website uses persistent cookies.
Disclosure of Information
We may disclose Personal Information to contractors or service providers that help us provide services to you or deliver products to you. For example, we will disclose your billing information to payment processors to process the transaction, we will disclose your shipping address to fulfilment and shipping contractors to deliver a product to you, and we may disclose your email address to email fulfilment contractors to send you emails from us.
We may share some or all of your Personal Information with our parent company, any subsidiaries, joint ventures, or other companies under a common control, in which case we will require these affiliates to honour this Privacy Policy.
If our company or our assets are acquired by another company, that company will possess the Personal Information collected by us and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.
We may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas judicial proceeding, court orders or warrants served on us; or (b) to protect and defend our rights or property or the rights or property of third parties.
Persons who provide us with their telephone numbers may be contacted by telephone in relation to their orders, including order processing, delivery, or customer service enquiries. If you do not wish to receive such communications, please notify us by contacting us.
We may disclose Personal Information to contractors, service providers or third party marketers that help us provide services, deliver products or advertisements to you.
If you would like to know (1) the categories of Personal Information that we disclosed in the prior calendar year to third parties about you for the purposes of the third party marketing and/or (2) the names and addresses of such third parties, please contact our customer care.
Opt-Out Procedures
You may opt out of any non-essential communications from us by using the unsubscribe option included in such communications or by contacting us.
Please note that we may still send you essential, service-related communications (such as order confirmations, delivery updates, or customer service messages) where necessary to fulfil our contractual obligations.
Security of Information
You can be assured that personal information collected through the Website is secure and is maintained in a manner consistent with current industry standards. The importance of security for all personal information associated with our subscribers is of utmost concern to us. Your personal information is protected in several ways. Your personal information resides on a secure server that only selected Company employees and contractors have access to via password. In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third-party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order.
Unfortunately, no data transmission over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the internet which are beyond our control; (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this Website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. Moreover, where you use passwords, ID numbers, or other special access features on this Website, it is your responsibility to safeguard them.
Third Party Websites and Links
This Website may contain links to websites of third parties not affiliated with Company. This Privacy Policy will not apply to these third-party websites and the Website is not responsible for the privacy practices or the content on any of these other websites, even where these third-party sites indicate a special relationship or “partnership” with the Website. We do not disclose personally identifiable information to those responsible for the linked sites. The linked sites, however, may collect personal information from you when you link to their site. This collecting of information is not subject to the control of the Website. To ensure protection of your privacy, always review the privacy policies of the sites you visit by linking from this Website.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the “sale” or “share” of your personal information or to opt out of the processing of your personal information for purposes considered to be “targeted advertising”, as defined in applicable privacy laws.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
Complaints
If you have any complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to appeal our decision or to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
This Privacy Policy may change over time. We will notify you by e-mail to the e-mail address associated with your account whenever we make any substantive changes to this Privacy Policy. If you do not accept the changed version (for example, if you do not approve of a different way that we intend to use personal information) you may let us know by letter or e-mail. If you do not respond with any objections, we will assume that you consent to changes in the Privacy Policy. Changes will not apply retroactively to personal information that was collected before the changes to the Privacy Policy, except as may be required by law.